Table of Content
The error message "Another RMI service call is currently active error" is possibly just a subsequent error of a non reacting/hanging/not responding Adobe InDesign Server process.
InDesignServer.exe increases it's memory usage over time (related to load) and sometimes hangs
InDesignServer.exe hangs if there are fonts used within the InDesign documents which aren't installed on the InDesignServer directory
Subsequent error messages like "Another RMI service call is currently active" found in censhare-Server Log, censhare-Client GUI or log or in the censhare-WebClient
Defect or corrupt InDesign documents
A script executed on an InDesign document during the render process leaving the InDesignServer in a hanging state.
Converted InDesign documents (for example from CS4 to CS5.5,which can be seen from the document history)
Too high load on InDesignServer.exe instances (for example too much PDF generations, too big documents which increases the memory persistent)
Not using the latest Adobe InDesign Server Rapid Release
Using censhare-Render Client and Server below versions 4.10.17, 5.1.9, 5.2.7, 5.3.7, 5.4.0
Manually restart the Adobe InDesign Server Instances regularly if the memory usage increases (see Windows Task-Manager)
Use the censhare Render-Client auto-start feature to control Adobe InDesign Server and restart the InDesign Server Instances automatically (for example based on time, amount of errors or amount of performed jobs).
Troubleshooting & Root Cause Fixing
Ensure that the latest Adobe Rapid Release is installed
Ensure that the latest censhare-Server and Render-Client is installed
Check within the C:\Users\<user>\censhare\v4\render-client-0.0.log if always the same asset-id processed before the error message "Another RMI service call is currently active" appears
Analyse/repair the document in question (e.g. check document history if it is a converted one and create it from scratch)
Check used InDesign scripts in local InDesign and fix them.
Hint: Sometimes even InDesign and InDesign server show a different behaviour