Search

Help

Page 2 of 12. Showing 118 results (0.017 seconds)

  1. How to create a support request in our ticket system

    The manuals are available in DE and EN and include instructions for the censhare Web Client and the censhare Java Client. User Guide in German language User Guide in English language kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Feb 02, 2023

  2. How to use the 'Test Transfer Rate' functionality

    . kb-how-to-article Published by Scroll Versions from space CKB and version Master … speed. If The result is that the transmission rate is low, this could be a problem in connectivity from the client to server. How to use "Test Transfer Rate
    Customer Knowledge Base • Jan 30, 2023

  3. How to troubleshoot 'Internal error: A pointer is nil.'

    customer if further analysis is required or if the layout can be recreated from scratch by the customer. kb-how-to-article Published by Scroll Versions from … client log for the errors with 'layout communication' option enabled. Refer "How to - Enable client logging in in censhare Client". 7) Check the layout
    Customer Knowledge Base • Jan 30, 2023

  4. How to Troubleshoot A ''Service 'AssetQueryService[Xxx:AssetQueryService]' Is Not Available'' - Error

    an index was created for the feature xxx:pe_number with the setting "add NOTNULL column" within the CDB configuration. This required a CDB rebuild. kb-how-to … Author   This article should help you troubleshooting problems with the AssetQueryService. Admin Client Diagrams If the AssetQueryService wants to
    Customer Knowledge Base • Jan 30, 2023

  5. How To: Troubleshoot censhare Asset-Deletion 1 via SQL

    24016210 21050 Author   kb-how-to-article asset-deletion Published by Scroll Versions from space CKB and version Master … How To: censhare Asset-Deletion Jobs Troubleshoot (Professional Version) If none of the top 13 reasons matches, as described here - go in detail with the
    Customer Knowledge Base • Apr 28, 2023

  6. How to Correct Error 'Asset with Key [Xxxxx-C-2] Does Not Exist

    update the information in the cdb. kb-how-to-article Published by Scroll Versions from space CKB and version Master … How to Correct an Asset Which Is Not Marked as Checked out in the censhare Client but in the Oracle Database Author   Short description of the
    Customer Knowledge Base • Jan 19, 2023

  7. How to enable client logging in censhare Client

    in the menu "File/Preferences/Logs..." after your work. kb-how-to-article Published by Scroll Versions from space CKB and version Master … How to enable logging in censhare client For debugging reasons it's necessary to enable client logging. Important hints Client logging only works in admin
    Customer Knowledge Base • Jan 19, 2023

  8. How to find out the memory usage of the java client

    development to find out the root cause kb-how-to-article Published by Scroll Versions from space CKB and version Master … Author   It will explain how to switch client into admin mode to see the client memory usage switch the java client into the admin mode https
    Customer Knowledge Base • Jan 19, 2023

  9. Incident Management Prioritization (ITIL Severity Level)

    censhare AG kb-how-to-article Published by Scroll Versions from space CKB and version Master … How to assign the right priority to a ticket The Priority is the result of Impact + Urgency. 1. Incident Impact (Impact Categories) This section
    Customer Knowledge Base • Nov 22, 2022

  10. How To - Starting Stopping censhare

    / tail -f alert_corpus.log start / stop services manually - database (PostgreSQL) - as root user To check how many postgres services are running pgstatus To … {start | stop | restart | status} css_jetty start / stop services manually - jetty - as censhare user css_jetty.rc {start | stop | restart | status} kb-how
    Customer Knowledge Base • Mar 09, 2023