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  1. Troubleshoot errors in Google video analysis

    -cloud-ai/configure-google-cloud-ai-services kb-troubleshooting-article google-cloud-ai Published by Scroll Versions from space CKB and version … appears in the logs. It takes some time to analyze the video in Google Cloud and a result is available for the requested Google transaction ID. The NULL result
    Customer Knowledge BaseMay 11, 2023
  2. We get the NullPointerException 'MetadataAssetApplication.java:73' when trying to check out an asset. But it is still possible to use the function "edit metadata in same version...".

    workaround, use "edit metadata in same version..." and set a value for the application. To find the root cause, check how that asset was created. Mostly it happens when the asset was created by an interface. Check and correct the interface. kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge BaseJan 30, 2023
  3. Troubleshoot flatplan error 'assetElement not found'

    situation. (refer to internal ticket 4012025) kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … asset id given in the stack trace. How to fix the error? Below are steps to follow to fix the error. Note the point that you have the asset id from the above
    Customer Knowledge BaseJan 30, 2023
  4. Server log file - lines with 'ignoring: '

    ] In troubleshooting cases this is insufficient, because you would like to know "why" the asset is getting ignored. How to answer the "why" question? Have a … ]". Between the child asset "test.ai [ID 18539]" and the parent asset there is only a user relation set. kb-troubleshooting-article Published by Scroll
    Customer Knowledge BaseJan 30, 2023
  5. Troubleshooting 'com.censhare.server.rmi.RMI ServerException[ldap.sync-party-failed]: Access denied'; error

    in AdminClient, editing the XML and reimport. -> this change is active immediately without further action. kb-troubleshooting-article Published by … Author censhare AG This document explains a way to troubleshoot the LDAP authentication problem that results in error message
    Customer Knowledge BaseJan 30, 2023
  6. What does the error message 'Outdated asset data' mean?

    ") ...
points out that two processes try to work on the same asset. The faster one wins, the second one gets this error message. Every process generates a transaction-control-number (tcn) which increases about one. The slower process evaluates that his tcn is out of age and breaks with the upper error message. kb
    Customer Knowledge BaseJan 30, 2023
  7. What does the error message 'kImportPIFromFileCmdBoss' mean?

    . Hint: A manual export (Menubar/File/Export.../ export as PDF ) directly in Adobe InDesign mostly shows the reason of the problem. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  8. Unable to execute HTTP request: Timeout waiting for connection from pool.

    configuration web-client filesystem kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … Problem: What the error message "Unable to execute HTTP request: Timeout waiting for connection from pool" means and known workaround Workarounds: The
    Customer Knowledge BaseMar 14, 2023
  9. Why the clipping editor is empty?

    . kb-troubleshooting-article article-editor web-client Published by Scroll Versions from space CKB and version Master … Author   Probable causes The logged in user don't have the permissions to edit the asset. The file "Dynamic image cache master" is missing on the
    Customer Knowledge BaseFeb 18, 2022
  10. Solve 'Unique Constraint (CORPUS.ASSET_PK)' Error Message during Checkout an Asset

    marked as checked out in the Oracle database but not in censhare Client. You will find a how to for solving the problem here: how to-correct a asset which is not marked as checked out in the censhare Client but in the Oracle database Author   kb-troubleshooting-article Published by Scroll
    Customer Knowledge BaseAug 04, 2022