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  1. InDesignServer - Find and remove unresponsive InDesignServer instances

    Author   Prerequisite RenderClient using the auto start feature (of InDesign Server)to operate InDesignServers Unresponsive InDesignServer instances In general this means the instance is unresponsive over a longer time. (e.g. Another RMI service call is currently active Errors) Important hints to
    Customer Knowledge BaseAug 04, 2022
  2. Renderer logs

    How to activate logs? Where to find logs? Where are the different logs available? Author   How to activate/deactivate renderer log Please login to … files) with the file manager of the current platform (e.g. Finder): ajbghbda.jpeg kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge BaseAug 04, 2022
  3. NAGIOS Monitoring - Layout Service WARNING

    message to it. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … only 1 instance is available. To analyze that, you need to know how the censhareRenderer Clients and InDesign server instances are setup in you environment
    Customer Knowledge BaseAug 04, 2022
  4. Solve Error kPDFExportCmdBoss in the context of PDF creation

    . So this might be analyzable only on the affected system. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … Author  censhare AG,   Short description of the following content During the PDF creation on the censhare Render-Client, all placed Assets have to be
    Customer Knowledge BaseAug 04, 2022
  5. What's the meaning of this Apple Event Error-messages -1712 / -609 / -1701 ?

    did not yet confirm the OS X access dialogs which request access between InDesign, client and vice versa. kb-troubleshooting-article Published by … Author   These error messages may have different reasons: An action needs to much time, so the censhare default time out of 600 seconds is
    Customer Knowledge BaseAug 04, 2022
  6. What should I do when my censhareClient is reporting a Java Heap Space error?

    not be enough and has to be increased. First you have to restart your censhareClient to be able to go on with your work. Next you have to inform your censhare Administrator to check memory allocation. How to change memory allocation: censhare-Clients: Change Memory Allocation kb-troubleshooting-article
    Customer Knowledge BaseAug 04, 2022
  7. censhare Quick Search - Result Is Not as Expected (Caused by Using Stop Words)

    Short description of the following content This document will show you how to find out if a quick search result is caused by using stop words http … is activated by default In censhare Server Versions > 4.5 the usage of stop words is deactivated by default After changes to the embedded database, a
    Customer Knowledge BaseAug 04, 2022
  8. Customer receive unexpected results in the quick search - Fuzzy Logic

    possible to change this in the database / configure, but then has an influence on the search behavior. How to find if this is really the fuzzy result Log in with … . returned DocList : 707 factor [0.125, Unter 7]" "unter" is only two edits away from "winter". Author   kb-troubleshooting-article Published
    Customer Knowledge BaseAug 04, 2022
  9. Checklist for (performance) problems

    the JVM? Author   kb-troubleshooting-article performance Published by Scroll Versions from space CKB and version Master … What to do when (performance) issues occur Distinguishing and excluding... Customizing problems Configuration problems (Core-) bugs in the standard
    Customer Knowledge BaseAug 04, 2022
  10. Where is the hosts.xml located on my Operating System?

    among all client computers, if desired. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … Author not mentioned Location of hosts.xml The hosts.xml contains connection details to your censhare system(s). The file location depends on the
    Customer Knowledge BaseJul 22, 2022