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  1. Service-client troubleshooting

    machine is set to go to sleep. kb-troubleshooting-article service-client application-server Published by Scroll Versions from space CKB and version … server SSH access to Service Client machine(if Service Client is external) How to enable service client autostart? systemctl enable censhare.serviceclient
    Customer Knowledge BaseAug 04, 2022
  2. Another RMI service call is currently active Errors

      kb-troubleshooting-article adobe-indesign renderer Published by Scroll Versions from space CKB and version Master … /hanging/not responding Adobe InDesign Server process. Symptoms InDesignServer.exe increases it's memory usage over time (related to load) and sometimes
    Customer Knowledge BaseAug 04, 2022
  3. censhare Branding issues: Some tips on troubleshooting

    ) Author censhare AG kb-troubleshooting-article web-client configuration Published by Scroll Versions from space CKB and version Master … Branding is an entry point to explore the censhare front end features. Hence, it is very essential that the branding logos and styles are correctly set up
    Customer Knowledge BaseJun 14, 2022
  4. censhare Web Troubleshooting: Display issues in Internet Explorer

    in Development Mode. How to resolve this To avoid this problem, you would need to uncheck the Mode Development Flag in the changed ModuleService configuration on … case. Author censhare GmbH kb-troubleshooting-article configuration web-client Published by Scroll Versions from space CKB and version
    Customer Knowledge BaseJun 14, 2022
  5. Unable to Update Row error in flatplan

    compared with the oracle database the cdb info for a specific asset is not up to date. We have to find out which asset isn't up to date in the cdb. How to fix the … an exactly defined sequence of actions. kb-troubleshooting-article flatplan censhare-client Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseMay 24, 2022
  6. censhare Web Troubleshooting: Asset cannot be found on the web client

    GmbH kb-troubleshooting-article asset-permission web-client asset-deletion Published by Scroll Versions from space CKB and version Master … , this feature is set when the action "Mark for Deletion" (in Java Client) or the action "Move to Trash" (in censhare Web) is executed as shown below: On java
    Customer Knowledge BaseAug 04, 2022
  7. InCopy Editor known issues

    paste a piece of text from InCopy Editor to Microsoft Word. When you want to delete soft returns, but you have changes tracking on, that won't work. You need to turn off changes tracking before deleting them. Line breaks/Paragraphs Line breaks get removed when you add a note at the end of a line, check-in/save
    Customer Knowledge BaseFeb 02, 2024
  8. Why censhare chooses wrong 'Asset type metadata dialog' template?

    module.oc.sharelink. This article explains how censhare evaluates the source asset filter in order to choose which template to be applied for a certain asset … to duplicate the asset, remove the resource key from the old one, add that same resource key to the duplicate and only then deleting the old one. kb-faq
    Customer Knowledge BaseJan 30, 2023
  9. Known issues in censhare 2021.x releases

    assigned to admin role Keycloak Updated user settings from Keycloak are not updated in censhare censhare 2021.2.2 Standard code in censhare webpack cannot be … @ product documentation kb-known-issues ci-hub xeditor keycloak Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseMay 11, 2023
  10. Known issues in censhare 2022.2 release

    to be aware of its unusual behaviour on mac OS.  Version parity between censhare Java-based clients and censhare Server You can only connect with a censhare Java-based client (censhare Client, Admin Client, Render Client) 2022.x.x via Keycloak to the censhare Server of the same version 2022.x.x. Older clients do not
    Customer Knowledge BaseMay 11, 2023