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  1. We get the NullPointerException 'MetadataAssetApplication.java:73' when trying to check out an asset. But it is still possible to use the function "edit metadata in same version...".

    happens when the asset was created by an interface. Check and correct the interface. kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge Base • Jan 30, 2023

  2. Troubleshoot flatplan error 'assetElement not found'

    situation. (refer to internal ticket 4012025) kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 30, 2023

  3. Server log file - lines with 'ignoring: '

    ]". Between the child asset "test.ai [ID 18539]" and the parent asset there is only a user relation set. kb-troubleshooting-article Published by Scroll … Author   The following article should give an idea, why an asset is getting ignored while asset automation processing. The same is similar for the log
    Customer Knowledge Base • Jan 30, 2023

  4. Troubleshooting 'com.censhare.server.rmi.RMI ServerException[ldap.sync-party-failed]: Access denied'; error

    in AdminClient, editing the XML and reimport. -> this change is active immediately without further action. kb-troubleshooting-article Published by … mentioned error. Troubleshooting 1. Find the value of id_extern either from cached table or the database for the impacted user. a) Using cached table(AdminClient
    Customer Knowledge Base • Jan 30, 2023

  5. What does the error message 'Outdated asset data' mean?

    -control-number (tcn) which increases about one. The slower process evaluates that his tcn is out of age and breaks with the upper error message. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 30, 2023

  6. What does the error message 'kImportPIFromFileCmdBoss' mean?

    . Hint: A manual export (Menubar/File/Export.../ export as PDF ) directly in Adobe InDesign mostly shows the reason of the problem. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 30, 2023

  7. Unable to execute HTTP request: Timeout waiting for connection from pool.

    configuration web-client filesystem kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Mar 14, 2023

  8. Build and find the censhare Database Schema and Java Documentation

    doc Afterwards it can be found in: css/target/doc/javadoc-server/index.html kb-how-to-article application-server database Published by Scroll
    Customer Knowledge Base • Feb 02, 2024

  9. Solve 'Unique Constraint (CORPUS.ASSET_PK)' Error Message during Checkout an Asset

    is not marked as checked out in the censhare Client but in the Oracle database Author   kb-troubleshooting-article Published by Scroll
    Customer Knowledge Base • Aug 04, 2022

  10. InDesignServer - Find and remove unresponsive InDesignServer instances

    RenderClient really is closed all attached InDesignServer instances are closed If not kill these manually before restarting your RenderClient. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Aug 04, 2022