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  1. Search for info in the censhare documentation

    software documentation Search in our Online Solutions documentation Search in our Knowledge Base kb-how-to-article Published by Scroll … troubleshooting and analysis help for ongoing operations, based on customer cases. Ressources that need a login 🔏 Software Downloads: https://product.censhare.com/de
    Customer Knowledge BaseFeb 14, 2023
  2. How to create a support request in our ticket system

    The manuals are available in DE and EN and include instructions for the censhare Web Client and the censhare Java Client. User Guide in German language User Guide in English language kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseFeb 02, 2023
  3. How to use the 'Test Transfer Rate' functionality

    . kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  4. How to troubleshoot 'Internal error: A pointer is nil.'

    customer if further analysis is required or if the layout can be recreated from scratch by the customer. kb-how-to-article Published by Scroll Versions from … ) Perform the following troubleshooting steps: 1) Always try to reproduce this error with latest censhare indesign plugin. Refer "censhare Plugins for Adobe
    Customer Knowledge BaseJan 30, 2023
  5. How to Troubleshoot A ''Service 'AssetQueryService[Xxx:AssetQueryService]' Is Not Available'' - Error

    Author   This article should help you troubleshooting problems with the AssetQueryService. Admin Client Diagrams If the AssetQueryService wants to … an index was created for the feature xxx:pe_number with the setting "add NOTNULL column" within the CDB configuration. This required a CDB rebuild. kb-how-to
    Customer Knowledge BaseJan 30, 2023
  6. How To: Troubleshoot censhare Asset-Deletion 1 via SQL

    24016210 21050 Author   kb-how-to-article asset-deletion Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseApr 28, 2023
  7. How to Correct Error 'Asset with Key [Xxxxx-C-2] Does Not Exist

    update the information in the cdb. kb-how-to-article Published by Scroll Versions from space CKB and version Master … will lead into a error message during checkout. In this article you will find a way to solve that situation and correct the state. Important hints We know two
    Customer Knowledge BaseJan 19, 2023
  8. How to enable client logging in censhare Client

    in the menu "File/Preferences/Logs..." after your work. kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 19, 2023
  9. How to find out the memory usage of the java client

    development to find out the root cause kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 19, 2023
  10. Incident Management Prioritization (ITIL Severity Level)

    censhare AG kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseNov 22, 2022