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  1. Known issue with Database Updates

    , this has no effect if you update to a version 2021.1 and later. kb-known-issues kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge Base • May 11, 2023

  2. Troubleshoot errors in Google video analysis

    -cloud-ai/configure-google-cloud-ai-services kb-troubleshooting-article google-cloud-ai Published by Scroll Versions from space CKB and version
    Customer Knowledge Base • May 11, 2023

  3. Language dependent name of PDF joboptions in censhare admin

    Quality]" /> English profiles are used as a censhare standard now. kb-troubleshooting-article Published by Scroll Versions from space CKB and version
    Customer Knowledge Base • Mar 02, 2023

  4. Troubleshoot flatplan error 'assetElement not found'

    situation. (refer to internal ticket 4012025) kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 30, 2023

  5. Server log file - lines with 'ignoring: '

    ]". Between the child asset "test.ai [ID 18539]" and the parent asset there is only a user relation set. kb-troubleshooting-article Published by Scroll … Author   The following article should give an idea, why an asset is getting ignored while asset automation processing. The same is similar for the log
    Customer Knowledge Base • Jan 30, 2023

  6. We get the NullPointerException 'MetadataAssetApplication.java:73' when trying to check out an asset. But it is still possible to use the function "edit metadata in same version...".

    happens when the asset was created by an interface. Check and correct the interface. kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge Base • Jan 30, 2023

  7. What does the error message 'kImportPIFromFileCmdBoss' mean?

    . Hint: A manual export (Menubar/File/Export.../ export as PDF ) directly in Adobe InDesign mostly shows the reason of the problem. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 30, 2023

  8. What does the error message 'Outdated asset data' mean?

    -control-number (tcn) which increases about one. The slower process evaluates that his tcn is out of age and breaks with the upper error message. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 30, 2023

  9. Troubleshooting 'com.censhare.server.rmi.RMI ServerException[ldap.sync-party-failed]: Access denied'; error

    in AdminClient, editing the XML and reimport. -> this change is active immediately without further action. kb-troubleshooting-article Published by … mentioned error. Troubleshooting 1. Find the value of id_extern either from cached table or the database for the impacted user. a) Using cached table(AdminClient
    Customer Knowledge Base • Jan 30, 2023

  10. How to solve CDB Disk Issues

    /write and data-read/write numbers can by analysed like described in the following article: How to Get and Interpret Embedded Database (cdb) Statistics kb-troubleshooting-article cache-db Published by Scroll Versions from space CKB and version Master
    Customer Knowledge Base • Jan 13, 2023