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  1. Search for info in the censhare documentation

    software documentation Search in our Online Solutions documentation Search in our Knowledge Base kb-how-to-article Published by Scroll … troubleshooting and analysis help for ongoing operations, based on customer cases. Ressources that need a login 🔏 Software Downloads: https://product.censhare.com/de
    Customer Knowledge Baseyesterday at 9:50 AM
  2. Troubleshooting 'com.censhare.server.rmi.RMI ServerException[ldap.sync-party-failed]: Access denied'; error

    in AdminClient, editing the XML and reimport. -> this change is active immediately without further action. kb-troubleshooting-article Published by … mentioned error. Troubleshooting 1. Find the value of id_extern either from cached table or the database for the impacted user. a) Using cached table(AdminClient
    Customer Knowledge BaseJan 30, 2023
  3. We get the NullPointerException 'MetadataAssetApplication.java:73' when trying to check out an asset. But it is still possible to use the function "edit metadata in same version...".

    happens when the asset was created by an interface. Check and correct the interface. kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge BaseJan 30, 2023
  4. What does the error message 'kImportPIFromFileCmdBoss' mean?

    . Hint: A manual export (Menubar/File/Export.../ export as PDF ) directly in Adobe InDesign mostly shows the reason of the problem. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  5. What does the error message 'Outdated asset data' mean?

    -control-number (tcn) which increases about one. The slower process evaluates that his tcn is out of age and breaks with the upper error message. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  6. Server log file - lines with 'ignoring: '

    ]". Between the child asset "test.ai [ID 18539]" and the parent asset there is only a user relation set. kb-troubleshooting-article Published by Scroll … Author   The following article should give an idea, why an asset is getting ignored while asset automation processing. The same is similar for the log
    Customer Knowledge BaseJan 30, 2023
  7. Troubleshoot flatplan error 'assetElement not found'

    situation. (refer to internal ticket 4012025) kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  8. How to Troubleshoot A ''Service 'AssetQueryService[Xxx:AssetQueryService]' Is Not Available'' - Error

    Author   This article should help you troubleshooting problems with the AssetQueryService. Admin Client Diagrams If the AssetQueryService wants to … an index was created for the feature xxx:pe_number with the setting "add NOTNULL column" within the CDB configuration. This required a CDB rebuild. kb-how-to
    Customer Knowledge BaseJan 30, 2023
  9. How to use the 'Test Transfer Rate' functionality

    . kb-how-to-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  10. How to troubleshoot 'Internal error: A pointer is nil.'

    customer if further analysis is required or if the layout can be recreated from scratch by the customer. kb-how-to-article Published by Scroll Versions from … ) Perform the following troubleshooting steps: 1) Always try to reproduce this error with latest censhare indesign plugin. Refer "censhare Plugins for Adobe
    Customer Knowledge BaseJan 30, 2023