Complete list of Censhare known issues
Critical issues
Core
Java Client saves wrong values when adding/editing asset features
When you add or edit asset features using the Edit Metadata dialogue in the Java Client, more than one value may be saved for the same asset feature. This only happens as part of the following scenario:
Select one feature type in the dropdown
Enter its value (type it in or drop the image into the value field)
Select another type in the same dropdown
Enter a different value
Save your changes
In this case, both values will be saved for this asset feature, even though you click OK only once. Multiple values can be seen in the asset XML, where you can find two parameters on the same feature element.
To avoid saving multiple values for the same feature:
Use the trash icon to remove the feature completely and then re-add it OR
Correct the asset XML afterwards.
Editing Widget Template or Controller XML: search shortcut not working if opened from the Editor tab in the Content Editor
Not all versions are affected.
The following happens on assets of the text type and XML MIME type, but only if they have been created from the article with content template and allow editing their content in the Content Editor.
If you try to edit the widget template or controller of the Properties widget while on the Editor tab of the asset, then the keyboard shortcut Ctrl+F / CMD+F will open a search in the Content Editor, i.e., in the content of the article. To avoid this, please go to the Overview tab instead. It contains the same Properties widget, and you can configure it from there without any obstacles.
In some versions, it is not possible to configure the Properties widget while on the Editor tab, and the issue does not exist.
Digital Asset Management (DAM)
Create additional image broken setting: “Strip ICC profile” does not work
The “Strip ICC profile” setting in the image conversion preferences in the Admin Client does not work. Images generated using the server action “Create additional image” will retain their ICC profiles. Images made from images that had no ICC profile, will be added an ICC profile. This is a side effect of the pngquant library used in the service.
Please keep in mind that ICC profiles (as any other metadata) adds to the file size of the image.
References | Configure automatic image creation
Error when editing multiple assets with identical workflow step IDs but different workflows
The workflow step IDs must be unique not only within its own workflow, but also across all existing workflows. Otherwise, the user won‘t be able to edit multiple assets at once if they have the same workflow step IDs, but different workflows.
This issue has been observed in the Java Client.
References | Configure workflows
Product Information Management (PIM)
Product categories added twice in the Web Client
The same product category will be added twice instead of once if:
You have previously configured the Product hierarchies widget under the Classification tab to show Product categories.
You checked the asset out (the green pen next to the asset name is visible).
You added a product category from this widget using the Add relations button.
This small bug appears only if all of the above conditions are true. To avoid it, you should do one of the following:
Check-in the asset before adding categories OR
Instead of using the Add relations button on the Product hierarchies widget, use the Add categories button in the Product parent categories widget. The widget appears right above the Product hierarchies widget, also under the Classification tab.
References | Product categories
Print Management
Java Client/Flatplan: copying template assets in the Planning fails
On an attempt to create a copy of the template by drag & dropping it in the Planning application, the feature “Category” is changed to the unknown value. Consequently, an error is thrown, and the copying cannot be finished.
Error:ERROR: insert or update on table "asset_feature" violates foreign key constraint "asset_feature_fk9"
Detail: Key (value_string2, value_asset_key_ref)=(censhare:resource-key, Unknown value) is not present in table "asset_feature".There is no straightforward solution for it, but you can try to do it with the following customization: disable the Category feature (censhare:asset.category) upon creation of the layout asset.
References | Managing asset templates with production flags
Social Media Management
Preview fails for YouTube posts imported manually
When you want to create an asset of the type YouTube post using an already existing YouTube video by entering its ID, its preview won‘t be available in any list view and will occasionally fail on the asset itself.
As a workaround, you can create such an asset from the Content Editor. For this:
Create a new asset from the template “Article with Content”
On the Content tab of the new asset, go to one of the text assets (“Main content …”)
Open the Content Editor
Put the cursor somewhere in the text, into a paragraph-formatted part
A plus button with an arrow will appear
Click on it and select “Video box”
Click on the YouTube button inside this box
Enter the YouTube post ID
The new asset of the type YouTube post will be created and can be searched for in the system. See this article for more information on Content Editor.
References | Publish social media posts
Additional services
Mail service: Modern Mail graph protocol blocks correct asset creation from emails
When you use IMAP protocol, the mail service module can import emails, create assets from them, mark original emails as read and delete them from the mail box after 3 days.
If you start using Modern Mail Graph protocol, this will stop working correctly:
If you set the module parameters to "Delete emails = Immediately after checkin" the module will continually import mail messages and create assets even though the message has been deleted before.
If you set the module parameters to "Delete emails = never", the import function works correctly, only importing the mail message on the first run and then ignoring this message on subsequent runs. But it won‘t delete the messages.
Adding the attribute deletedelta_day="3" to the module will have no effect on removing the emails from the mailbox.
Therefore, we recommend you to keep using IMAP for the import purposes. However, be aware that Microsoft disabled the IMAP access for Outlook Exchange. You will need to set it up externally.
References | Mail service
Google AI 1.1.4 failing to start after RPM installation
Google AI 1.1.4 is installed by default as part of the standard RPM installation. However, an important parameter is missing in its application.yaml, and the microservice fails to start.
To solve this, you can do one of the following:
Add the missing parameter to the
application.ymlmanually.Roll back to Google AI 1.1.2 using the following command:
yum downgrade --enablerepo=censhare-tools censhare-google-ai-1.1.2References | Configure Google Cloud AI
Other known issues
Below you will find all currently known issues, with possible workarounds where applicable.
DAM | Digital Asset Management
Widget “Asset list based on related assets”: asset selection is lost when using the “Remove relationship” button
The asset selection in this widget is lost when you click on the “Remove relationship” button and then click somewhere on the screen or on the popped up dialogue instead of clicking OK or Cancel directly. In this case, you will need to select the assets again.
References | Manage asset relations
Compare content: broken version selection
The “Compare content” tab (on the Communication tab of an asset) may have mixed content and asset versions. The selection dropdown may cut off the word “filter”.
References | Compare content with markers
Print Management
Create print document in censhare Web: wizard gets stuck
It has been noticed that when you have placements marked as mandatory in your layout template, the web-to-print wizard may get stuck. This happens on the step where those placements can or need to be edited to complete the print document creation. In this case, the “Next” button in the wizard becomes disabled.
If this happens, try to refresh the browser: this won‘t reset your progress in the wizard but may help to re-activate the button. Alternatively, make sure that nothing is wrong with the used template and no customization has any influence on the wizard.
References |
Social Media Management
Error when opening newly created YouTube posts
If you create YouTube posts manually or by duplicating them from existing assets, you may see the following error after you open them for the first time.
Update failed
Invalid input parameters! Channel is not set.You may disregard this error. It should have no influence over using such assets.
References | Publish social media posts