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  1. What Does the Error Mean Am.cantLockAsset - Asset Is Used by Someone Else. Please Retry Later?

    Author   Short description of the following content This document will show you how to solve the server error am.cantLockAsset - Asset is used by someone else. Please retry later. (in service-client logfile: Failed to lock (already locked in db)) Important hints There are several situations where the error
    Customer Knowledge BaseJul 06, 2022
  2. Why the censhare Client / censhare Render-Client installer always takes an older version path?

    process will show. After the old installation is repaired you can perform the new installation. kb-troubleshooting-article Published by Scroll Versions … installed a censhare Client or censhare Render-Client (e.g. 5.0.0) version with the installer on a Windows system and now you want to install an updated
    Customer Knowledge BaseMar 24, 2022
  3. Error when logging in to Admin mode

    Starting with censhare version 5.8 a new hash-algorithm (SHA-256) is implemented to encrypt the user passwords. In some databases there are users whose passwords are still encrypted with the outdated hash-algorithm (MD5). These users cannot switch to admin mode. This is not a problem but a backward compatibility
    Customer Knowledge BaseMar 24, 2022
  4. Virtual File System (VFS): Avoid Finder Error -36

    from censhare to the Desktop. This often occurs with large files, but not with smaller ones. The fact that it does not happen on every workstation suggests that the problem is not primarily caused by censhare and the VFS. At worst, an older or heavily used hard disk is even broken beyond repair. So you have to make a
    Customer Knowledge BaseMar 24, 2022
  5. Why are the preview as well as DPI size in pixels and color space information missing at a image asset, while the size in milimeter is shown?

    starting from 04/2017. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … explanation and howto fix your images. Howto check an image for <rdf:li> tags: e.g. in Photoshop open the image, open menu "File/File information". Here switch to RAW
    Customer Knowledge BaseMar 24, 2022
  6. How does censhare forward a layout to the Renderer/InDesignServer?

    in web client. To gain full functionality censhare must be upgraded to a compatible version. kb-troubleshooting-article Published by Scroll Versions … versions to connect with the same application server. If you have such customer environments the question may come to your mind how does censhare know which
    Customer Knowledge BaseMar 24, 2022
  7. Retries on Error in Serverlog

    an optimization to be able to see them in the server logs. Here we describe how this retries are reported in the server log. The expanded log messages are available … occur in any servers log in a multiple server environment. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseMar 24, 2022
  8. Out Of Memory Process Killer (OOM killer)

    . Simplest of all solution is add more RAM to your Server so that it won't face resource bottle Neck. kb-troubleshooting-article Published by Scroll … cause could be an Out Of Memory Issue. In this case we need to check if any Censhare Java Process was killed with below command. dmesg -T | grep -i kill Another
    Customer Knowledge BaseMar 24, 2022
  9. Render as a Service under Windows: Invalid RuntimeLib specified

    the default installation setup for censhare Render-Client and InDesign Server as Windows Service kb-troubleshooting-article Published by Scroll … of a JRE upgrade to a newer version) SOLUTION Go to the censhare Render-Client installation folder (which is referenced within the Windows Service
    Customer Knowledge BaseMar 24, 2022
  10. Problem after trying to login in censhare 5 Web: HTTP Error 404

    Author   When you load censhare 5 Web - HTML client, the browser displays a HTTP Error 404. This document explains how to fix this problem. Error Trace … Configuration" How to fix this in censhare Use the server action "Update Web Application Configuration" ("Konfiguration Web-Applikation aktualisieren") and
    Customer Knowledge BaseMar 24, 2022