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  1. Search for info in the censhare documentation

    ://community.censhare.com/login Ask and discuss questions concerning censhare products and on using, operation and administration. "How to search" - training videos Search in our software documentation Search in our Online Solutions documentation Search in our Knowledge Base kb-how-to-article Published by Scroll
    Customer Knowledge Baseyesterday at 9:50 AM
  2. How to Troubleshoot A ''Service 'AssetQueryService[Xxx:AssetQueryService]' Is Not Available'' - Error

    an index was created for the feature xxx:pe_number with the setting "add NOTNULL column" within the CDB configuration. This required a CDB rebuild. kb-how-to … Author   This article should help you troubleshooting problems with the AssetQueryService. Admin Client Diagrams If the AssetQueryService wants to
    Customer Knowledge BaseJan 30, 2023
  3. How to use the 'Test Transfer Rate' functionality

    . kb-how-to-article Published by Scroll Versions from space CKB and version Master … speed. If The result is that the transmission rate is low, this could be a problem in connectivity from the client to server. How to use "Test Transfer Rate
    Customer Knowledge BaseJan 30, 2023
  4. How to troubleshoot 'Internal error: A pointer is nil.'

    customer if further analysis is required or if the layout can be recreated from scratch by the customer. kb-how-to-article Published by Scroll Versions from … client log for the errors with 'layout communication' option enabled. Refer "How to - Enable client logging in in censhare Client". 7) Check the layout
    Customer Knowledge BaseJan 30, 2023
  5. Troubleshooting 'com.censhare.server.rmi.RMI ServerException[ldap.sync-party-failed]: Access denied'; error

    in AdminClient, editing the XML and reimport. -> this change is active immediately without further action. kb-troubleshooting-article Published by … Author censhare AG This document explains a way to troubleshoot the LDAP authentication problem that results in error message
    Customer Knowledge BaseJan 30, 2023
  6. We get the NullPointerException 'MetadataAssetApplication.java:73' when trying to check out an asset. But it is still possible to use the function "edit metadata in same version...".

    workaround, use "edit metadata in same version..." and set a value for the application. To find the root cause, check how that asset was created. Mostly it happens when the asset was created by an interface. Check and correct the interface. kb-troubleshooting-article Published by Scroll Versions from space
    Customer Knowledge BaseJan 30, 2023
  7. What does the error message 'kImportPIFromFileCmdBoss' mean?

    . Hint: A manual export (Menubar/File/Export.../ export as PDF ) directly in Adobe InDesign mostly shows the reason of the problem. kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master
    Customer Knowledge BaseJan 30, 2023
  8. What does the error message 'Outdated asset data' mean?

    ") ...
points out that two processes try to work on the same asset. The faster one wins, the second one gets this error message. Every process generates a transaction-control-number (tcn) which increases about one. The slower process evaluates that his tcn is out of age and breaks with the upper error message. kb
    Customer Knowledge BaseJan 30, 2023
  9. Server log file - lines with 'ignoring: '

    ] In troubleshooting cases this is insufficient, because you would like to know "why" the asset is getting ignored. How to answer the "why" question? Have a … ]". Between the child asset "test.ai [ID 18539]" and the parent asset there is only a user relation set. kb-troubleshooting-article Published by Scroll
    Customer Knowledge BaseJan 30, 2023
  10. Troubleshoot flatplan error 'assetElement not found'

    situation. (refer to internal ticket 4012025) kb-troubleshooting-article Published by Scroll Versions from space CKB and version Master … asset id given in the stack trace. How to fix the error? Below are steps to follow to fix the error. Note the point that you have the asset id from the above
    Customer Knowledge BaseJan 30, 2023