Customer Knowledge Base
Breadcrumbs

How to Access and Use the Censhare & Entirely Community

This guide explains how to access both the Censhare Community and the Entirely Community, when to use each, and how to stay informed through activity subscriptions without needing to log in every time.


Overview: Two Communities, Two Purposes

As part of our transition, we now operate across two community platforms. Understanding which one to use and why is important:

Community

Purpose

Status

Censhare Community

Legacy reference — existing posts, historical discussions, knowledge base

Read-only (new posts/replies disabled)

Censhare Community — Maintenance Info

Server availability updates and maintenance window announcements

Fully active (still being updated)

Entirely Community

Active discussions, release announcements, collaboration

Fully active

In short: Use the Censhare Community to reference existing content. Use the Entirely Community for all new discussions and updates going forward.


1. Accessing the Censhare Community

The Censhare Community remains accessible for browsing historical content and existing knowledge base articles.

URL: https://community.censhare.com

How to Log In:

  1. Navigate to the Censhare Community URL above.

  2. Click Log In in the top right corner.

  3. On the login screen, click "with Censhare" to authenticate using your existing Censhare credentials (SSO).

  4. You will be logged in and can browse all existing content.

  5. You will also be able to get new Maintenance Information from this channel.

Note: The Censhare Community is now in read-only mode. You can view and reference existing posts, or get info on Maintenance but creating new topics or replies is no longer possible. For active participation, please use the Entirely Community.


2. Accessing the Entirely Community

The Entirely Community is the new unified platform for all active discussions, product updates, maintenance announcements, and collaboration.

URL: https://community.entirely.com

How to Log In:

  1. Navigate to the Entirely Community URL above.

  2. Click Log In.

  3. Click "with Censhare" to authenticate using your Censhare credentials, or enter your registered email and password.

Tip: Using the "with Censhare" SSO option is strongly recommended. It keeps your credentials unified and avoids managing a separate password.


3. What You Can Do in the Entirely Community

Once logged in, you can:

  • Participate in technical discussions with product experts and peers.

  • Access release announcements.

  • Share knowledge and engage with the broader Entirely ecosystem.

  • Collaborate with users across all products within the Entirely network.


4. Staying Informed Without Logging In — Subscribing to Activity

If you do not want to log in regularly but still want to stay updated, you can subscribe to specific categories or topics and receive notifications directly via email.

How to Subscribe to a Category:

  1. Log in to the Entirely Community.

  2. Navigate to the category you want to follow (e.g. Maintenance Info, Release Notes).

  3. At the top right of the category page, click the bell/notification icon.

  4. Select your preferred notification level:

    • Watching — You will be notified of every new post and reply in this category.

    • Tracking — You will be notified of new topics and when someone mentions you.

    • Normal — Default. You are notified only if someone mentions you.

    • Muted — You will not receive any notifications from this category.

You will get an emails as notifications for this action.