Customer Knowledge Base

Customer Service Desk Video Tutorials


Videos for all Support Portal Users

Introduction to the Censhare help center:

https://vimeo.com/1164378163/66b46cda7d

How-To create an Incident and Service Request:

https://vimeo.com/1164378122/e501ac1e2d

How-To move and assign tickets in the Support Portal:

https://vimeo.com/1180763143/9247846373?share=copy&fl=sv&fe=ci


The videos below apply only to Censhare Partner users

Create custom search filters on Support Portal:

https://vimeo.com/1180763062/af85cd8c2f?share=copy&fl=sv&fe=ci